FAQ's

FAQs

1. What types of products do you sell?
We offer a wide range of dog products, including toys, accessories, and grooming supplies. Each item is carefully selected for quality and designed to make your dog’s life more enjoyable.

2. Do you ship internationally?
Yes, we offer worldwide shipping! However, please note that some products may have shipping restrictions for certain countries. You’ll be notified at checkout if an item cannot be shipped to your location.

3. How long does shipping take?
Shipping times vary depending on your location and the shipping option you choose at checkout. Once your order is placed, we’ll provide an estimated delivery date. For international orders, please allow additional time for customs processing.

4. What is your return policy?
We want you to be 100% satisfied with your purchase. You can return most new, unopened items within 30 days of delivery for a full refund. For more details, check out our Returns Policy.

5. How do I track my order?
Once your order has been shipped, we’ll send you a confirmation email with tracking information. You can use the tracking number provided to monitor the delivery status of your package.

6. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods to ensure a safe and easy checkout process.

7. How do I contact customer service?
If you have any questions or concerns, feel free to reach out to us at dogshaterain@gmail.com. We aim to respond to all inquiries within 24-48 hours.

8. Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. Once your order has been processed or shipped, we may not be able to make changes, but we’ll do our best to assist you.

9. How do I return an item?
Returning an item is easy! Simply log in to your account, view your order, and click the “Return Item(s)” button. Follow the instructions, and we’ll process your return as soon as possible.